Deborah Chapman, CareerEdge Program Director
With over 25 years of experience in the consulting field, Deborah has spent her career working with organizations, teams and individuals to achieve their transformational goals. Her focus is on improving strategies, structures, systems and cultures to drive results-based outcomes. Her analytical style, attention to detail and engaging demeanor have made her a respected and sought after advisor. As a skilled strategist and researcher, Deborah has proven acumen in:
* Strategic Planning
* Project Management
* Organizational Development
* Meeting Facilitation
Dynamic and versatile in her problem solving approach, Deborah has most recently focused on the area of workforce development as the lead consultant to the Sarasota Talent4Tomorrow Partnership where she conducted a study on barriers to higher education access, and facilitated the development of a community alliance to increase college attainment rates. She also helped the Partnership identify and track key performance indicators representing critical milestones along the education to employment continuum.
As the former Director of Customer Research at Kaset International (now part of MHI Global) an international customer service training and consulting firm, Deborah managed a team of consultants providing client services in customer satisfaction research. She developed and validated survey instruments, designed supporting research processes, and implemented internal customer satisfaction & training product research functions. Prior to this role, Deborah was Director of Strategic Planning & Development at Kaset. She worked with CEO to define and integrate quality concepts into the organization’s core programs; developed service quality consulting materials for executive workshops; and led the Strategic Planning Committee.
Prior to Kaset, Deborah worked as a consultant at Vantage Consulting Group where she evaluated stakeholder relationships, developed strategic communications plans, and designed and implemented customer satisfaction surveys. Deborah began her career with Behavior Management Consultants where she analyzed performance deficits and developed appraisal systems to improve productivity; trained supervisors in behavioral evaluation processes; and co-taught a Performance Management course to business professionals and government employees.
Deborah graduated from Florida State University cum laude with a Bachelor of Science degree in Psychology, and received an MBA from the University of Alabama, where she was awarded the Graduate Council Fellowship.